Refund and Returns Policy
At Inspiran, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your order, our Refund and Returns Policy is here to help.
1. Returns
- Eligibility: You can return your item within 30 days of receiving it. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain items, such as gift cards, customized products, and items on final sale, are not eligible for returns.
- Process: To initiate a return, please contact our customer service team at Operations@inspirangt.com / +971 557863588. We will provide you with instructions on how to send the item back to us.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will process your refund to the original payment method within 7 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items with signs of use, damaged packaging).
3. Exchanges
- Replacement: If you need to exchange an item for a different size, color, or product, please contact us. We will guide you through the exchange process.
- Availability: Exchanges are subject to product availability. If the item is out of stock, you may choose a refund or a different item.
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refund Shipping Costs: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
5. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at Operations@inspirangt.com / +971 557863588.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at Operations@inspirangt.com / +971 557863588.
Need Help
Contact us at Operations@inspirangt.com for questions related to refunds and returns.